Shipping

Shipping Destinations

We deliver worldwide to over 130 countries across the United States, Europe, and Asia Pacific.
If your destination is not listed at checkout, please contact us at customercare@maysynthel.com for assistance.
Some remote or restricted regions may incur additional charges or longer delivery times — we will notify you before processing your order.

Order Processing Time

Once your payment is confirmed, we will process and prepare your order for dispatch within 6 business days.
Our business hours are Monday to Saturday, 9:00 AM – 6:00 PM (GMT).
All orders received will be processed on the next business day.
Please note that during peak seasons or promotional events, processing times may be extended.

Transit Times

Transit time begins only after your order has been processed and dispatched.
Delivery speed depends on your location and the shipping option selected at checkout (Standard or Express).

Exact transit estimates for your region will be displayed at checkout based on your delivery address and selected shipping method.

Please note that all transit times are estimates and may vary due to customs inspections, weather conditions, or other factors beyond our control.

Shipping Costs

Actual shipping costs may vary based on the volumetric weight and destination of your order.
The final and precise shipping cost will be calculated and displayed at checkout before payment.
We recommend reviewing this amount carefully prior to confirming your order.

Shipping Partners & Tracking

We work with a combination of trusted global shipping partners to ensure the best available delivery timelines and reliability for each destination.
The shipping partner assigned to your order will depend on your location and the nature of the items purchased.
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package online.

Customs, Duties & Taxes

All items purchased from us are tax and duty inclusive.

However, in some regions, customs clearance procedures may vary, and you might be contacted by our shipping partners.

If this happens and you need support, please reach out to our Customer Service team — we’ll assist you immediately to ensure a smooth delivery experience.

Delivery Restrictions & Exceptions

We currently do not deliver to:

P.O. Boxes
Certain postal codes (restricted by our shipping partners)

Restricted postal codes may change periodically based on shipping partner limitations.
If your address falls under a restricted location, our Customer Care team will contact you promptly to arrange an alternative solution or a full refund.
For this reason, we recommend providing a physical street address for successful delivery.

Returns & Refunds

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.
Items approved for return must be sent back within 14 days from the delivery date.
For full instructions and eligibility requirements, please refer to our Returns & Refunds Policy.