Terms of Use
Last Updated: Nov 27, 2025
Welcome to Maysynthel.
These Terms of Use (“Terms”) describe how you may access and use our website www.maysynthel.com and purchase our products.
By using our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our services.
1. About Our Business
Business name: Maysynthel Sdn. Bhd.
Business address: Platinum Sentral, Lot G02-G07, Level 3, Jalan Stesen Sentral 2, Kuala Lumpur Sentral 50470
Email: customercare@maysynthel.com
Website: www.maysynthel.com
We are an online retailer offering fashion, accessories, and home items for customers worldwide.
2. Product Information
We make every effort to describe our products accurately.
- If a product is unavailable or discontinued, you will be informed and refunded promptly.
- Product images are for illustration purposes and may vary slightly from the actual product.
3. Pricing, Taxes, and Duties
- All prices displayed on our website are final and inclusive of taxes and import duties.
- We aim to ensure that your order reaches you without additional charges. However, customs authorities may apply fees beyond our control. You may be contacted by shipping partners or local customs to settle these charges before delivery.
- Prices are shown in USD and include standard packaging.
- Applicable shipping charges will be clearly displayed at checkout before you confirm your purchase.
4. Payment Methods
- We accept payments made by credit and debit cards.
- By placing an order, you confirm that the card used belongs to you and all information provided is accurate and complete.
- All payments are processed securely through our certified payment gateway.
- Your order will be processed once payment has been successfully authorized.
5. Order Process and Confirmation
- After placing your order, you will receive an order confirmation email.
- Once your order has shipped, a shipping confirmation email with tracking information will be sent.
- The sales contract is concluded once the goods are dispatched.
- If we cannot fulfill your order, we will inform you immediately and issue a full refund.
6. Shipping and Delivery
- We ship internationally from our fulfillment centers.
- Estimated delivery times are displayed at checkout and are estimates only. Delays may occur due to circumstances beyond our control, including customs inspections, weather, public holidays, or courier disruptions.
- We do not deliver to P.O. boxes or restricted addresses.
For full details, please see our Shipping Policy
7. Returns & Refunds
We want you to be happy with every order. For full details, please see our Returns & Refunds Policy
- Return request periods:
- Voluntary returns: within 30 days of delivery.
- Damaged, defective, or incorrect items: within 7 days of delivery.
- Return process:
- Submit your return request via our online Return Form before sending items.
- Wait for approval and instructions before shipping.
- Include the completed Return Form in your parcel and provide courier tracking information for all shipments.
- Refunds:
- Orders returned under statutory rights: full refund, including original shipping cost; return shipping is at your expense to the designated international returns centre.
- All other orders: refund for product amount only; returns sent to designated domestic drop-off points are handled at no cost to the customer.
- Refunds are credited to your original payment method once items are received, inspected, and approved (typically within 10 working days).
- Exclusions: custom-made, final sale, and hygiene-sensitive items are not eligible.
8. Privacy and Data Protection
We respect your privacy and comply with applicable data protection laws.
For full details, see our Privacy Policy
9. Intellectual Property
All content on this website (text, images, graphics, logos, code) is owned or licensed by Maysynthel.
You may not reproduce or use any material without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential losses arising from your use of our website or products.
- Our total liability for any claim shall not exceed the total value of the order concerned.
- Nothing in these Terms affects your statutory rights as a consumer.
11. Governing Law and Dispute Resolution
- These Terms and any related transactions are governed by the laws of Malaysia.
- Nothing in these Terms affects your statutory consumer rights under the laws applicable in your place of residence.
- We are committed to resolving all concerns fairly and transparently.
- If you have any questions or disputes, please contact our Customer Care team first.
- If a satisfactory resolution cannot be reached, you may pursue further remedies available under applicable consumer protection laws or other dispute resolution methods permitted in your jurisdiction.
12. Contact Information
For any questions about these Terms:
Business Name: Maysynthel Sdn. Bhd.
Address: Platinum Sentral, Lot G02-G07, Level 3, Jalan Stesen Sentral 2, Kuala Lumpur Sentral 50470
Email: customercare@maysynthel.com
Website: www.maysynthel.com